Find where your firm is losing enquiries.

A fixed-price audit for independent Scottish solicitors. Website, online footprint, lead-gen channels, and a live test of how your firm handles a real enquiry.

Book a 20-minute call

Three audit tiers

Quick Audit

£299

A focused read on your firm's online footprint and enquiry handling.

  • Review of your website, Google Business Profile, and online presence
  • One secret-shopper enquiry by email
  • Top three findings, ranked by revenue impact
  • 20-minute call to walk through the report

Delivery One week

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Most chosen

Full Audit

£549

The complete diagnostic of how your firm finds and handles enquiries.

  • Full review of website, online footprint, lead-gen channels, and enquiry handling
  • Three secret-shopper enquiries by email, phone, and web form
  • Scored report with ACTION / ATTENTION / OK verdicts on every finding
  • 30-minute recommendations call

Delivery Two weeks

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Audit + 90-day plan

£899

Everything in the Full Audit, plus a prioritised plan you can run for the next 90 days.

  • Everything in the Full Audit
  • Sequenced 90-day plan with weekly milestones
  • Two follow-up calls at days 30 and 60
  • Email support during the 90-day period

Delivery Two weeks for the audit, plan within three weeks

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What's in the audit

  1. Website diagnostic

    Speed, structure, and whether your site answers a buyer's first three questions.

  2. Online footprint

    Google Business Profile, directory listings, and what a buyer sees before they reach your site.

  3. Lead-gen channels

    The paid and organic channels feeding enquiries, ranked by quality and effort.

  4. Enquiry handling

    The live secret-shopper test, by email, phone, and web form.

  5. Enquiry-to-engagement path

    The route from first contact to signed engagement, with the friction points named.

  6. Pricing and packaging

    How your services are presented, and what a prospect can work out without picking up the phone.

  7. Recommendations, sequenced

    Every finding ranked by revenue impact, with what to fix first.

The differentiator

Most marketing audits stop at the website. Plainstone does not. The Full Audit includes three secret-shopper enquiries to your firm — one by email, one by phone, one by web form — each posed by a realistic prospect from your target client. The report records exactly what happened to each: who responded, how quickly, what was said, and what was missed. This is usually where the most useful findings sit, and where most marketing agencies are not looking.

About

I am Dylan O'Leary, the sole operator of Plainstone. Five years in B2B account management taught me that most small firms invest in their website and not enough in what happens after the enquiry arrives. The whole funnel matters, especially the human bit at the end of it. I run a small number of audits each month so each one gets full attention.

Book a 20-minute call

20 minutes to walk through whether the audit is right for your firm. No preparation needed.

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